Policy’s
All new clients will be required to pay a 50% deposit prior to booking. I will be in touch regarding this if you're booking online. Until deposit is paid, that slot is open to others.
All no shows will be required to pay 100% of the services booked.
Late cancellations/postponements will be required to pay 50% of the services booked.
This is a curtesy to others wanting your time slot, and to Pin Cushions scheduling.
Failure to pay fees may result in any future bookings being cancelled.
Or a 100% deposit upfront before your next appointment.
Pin Cushion Piercing may use discretion.
By confirming your appointment you are agreeing to this policy.
No show/late cancellation or postponement policy
Custom Jewellery Order Policy
Payment
All custom jewellery orders will be required to pay 75% or upfront prior to the pieces being ordered. Deposits or full payment can be made via online banking.
Quotes
It is best to have you come in for a consultation to discuss specifications such as metal, gemstones, budgets, sizing, wait times ect. Once a quote has been made, we will honor the quoted price is an order is placed within 4 weeks. After 4 weeks, a new quote may need to be given due to the fluctuation of material costs.
Cancellations/changes to orders
Once an order has been placed we will not be able to refund your deposit/payment. If you need to cancel or change your order please contact us as soon as possible so we can find a way to progress. Please choose jewellery wisely, once an order is placed we do not offer refunds or exchanges. For any and all cases we will try reach a fair resolution we can both agree on.
Collection
Once your order has arrived, you have 90 days to collect the jewellery. We will be in contact during the ordering/shipping process and once the jewellery has arrived. If we are unable to reach you, after 90 days the piece will be put into our stock.
If you contact us after this has happened, we may, at our discretion, honor your original payment toward the original piece if still available.
Returns and Exchanges
This policy applies to faults, damages, and returns of products.
We do not accept any refunds and/or exchanges for any jewellery due to changed minds or jewellery not fitting. This is due to health and safety. Please select your jewellery carefully.
If your item is damaged, faulty or not as described, you are entitled to repair, exchange, replacement or a refund. Please contact us within 14 days of receiving the jewellery.
To make a claim, we require clear photos/videos of the fault. Even better if you are able to bring the piece into the studio.If the piece has any manufacturing issues such as faults, damage (gems fallen out/snapped pin), contact us at any time as this will come under the manufacturers warranty.
The manufacturer will determine if the fault is covered or not. Not all repairs are free, some may come with fees especially if the fault/damage is not a manufacturing issue.